Last updated: July 8th 2026

Garden Room Kings (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, use our website, request a quotation, make a booking or use our services at your home or business premises.

Garden Room Kings provides on-site services to residential and commercial customers.

Business name: Garden Room Kings
Address: Salhouse Road, Norwich NR13 6LA, UK
Email: sales@gardenroomkings.co.uk
Telephone: 07873996958

For the purposes of UK data protection law, Garden Room Kings  is the data controller responsible for your personal information.

We may collect and process the following personal information:

• Your name
• Home, business or service address
• Email address
• Telephone number
• Details relating to your enquiry, quotation or booking
• Information about the service you require
• Appointment dates and service history
• Communications between you and us
• Payment and transaction information
• Photographs or other information relating to the work being carried out, where necessary
• Website usage and technical information, such as your IP address, browser type and device information, where applicable

We only collect information that is reasonably necessary to provide our services, operate our business and meet our legal obligations.

We may collect personal information when you:

• Contact us by telephone, email, text message or through our website
• Submit an enquiry or quotation request
• Make or amend a booking
• Purchase or use our services
• Communicate with us before, during or after a service
• Interact with our website or online services

We may also receive information from third parties where you have authorised them to provide your details to us.

We may use your personal information to:

• Respond to enquiries
• Provide quotations and estimates
• Arrange and manage appointments
• Travel to and identify the correct service location
• Provide our services
• Contact you regarding your booking or service
• Process payments and maintain transaction records
• Maintain customer and service records
• Handle complaints, disputes or customer support enquiries
• Improve our services and business operations
• Meet accounting, tax and other legal obligations
• Protect our business, customers and legal rights

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless required or permitted by law.

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

• Contract: The processing is necessary to provide a quotation, arrange a booking or perform a service you have requested.
• Legal obligation: We are required to retain or process certain information to comply with legal, tax or accounting requirements.
• Legitimate interests: The processing is necessary for the reasonable operation, administration and protection of our business.
• Consent: You have provided your consent for a specific purpose, such as receiving certain marketing communications.

Where we rely on consent, you may withdraw your consent at any time.

As an on-site service provider, we may need to collect and retain the address of your home or business premises.

We use this information to arrange appointments, travel to the correct location, provide our services and maintain appropriate service records.

We will not use your address for unrelated purposes or disclose it to third parties unless necessary to provide our services, operate our business or comply with the law.

We may occasionally take photographs before, during or after completing work.

Photographs may be used for:

• Documenting the condition of an area or item
• Maintaining service records
• Supporting quotations or assessments
• Handling complaints, disputes or insurance matters

We will seek appropriate permission before using identifiable photographs of your property for advertising, social media or other promotional purposes.

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary, including:

• Payment processing providers
• Accounting or bookkeeping providers
• Website, hosting and IT service providers
• Scheduling or customer management software providers
• Professional advisers, insurers or legal representatives
• Government bodies, regulators or law enforcement agencies where required by law

Where third-party service providers process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection laws.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and business obligations.

The length of time we retain information may vary depending on the type of information and the services provided.

When personal information is no longer required, we will securely delete or anonymise it where reasonably practicable.

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures may include secure systems, access controls, password protection and limiting access to personal information to individuals who reasonably require it.

While we take appropriate precautions, no electronic storage or transmission system can be guaranteed to be completely secure.

We may contact you with marketing communications where you have consented to receive them or where otherwise permitted by law.

You can opt out of marketing communications at any time by contacting us using the details provided in this Privacy Policy or by following any unsubscribe instructions included in the communication.

Service-related communications, such as appointment confirmations or updates regarding an active booking, are not marketing communications.

If our website uses cookies or similar technologies, these may be used to operate the website, understand how visitors use it and improve the website experience.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Further information about the cookies we use may be provided through our website’s cookie notice or cookie settings.

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of how we process your information
• Object to certain processing
• Request the transfer of your information in certain circumstances
• Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal limitations and exemptions.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

If you have concerns about how we handle your personal information, please contact us so that we can investigate and respond.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes to our services, business operations or legal requirements.

The latest version of this Privacy Policy will be published on our website with the updated revision date.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Business name: Garden Room Kings
Address: Salhouse Road, Norwich NR13 6LA, UK
Email: sales@gardenroomkings.co.uk
Telephone: 07873996958